At OTIBL LIMITED, we aim to ensure that you are satisfied with your purchase. If for any reason you are not, we offer a simple and straightforward returns and exchanges policy to make the process as seamless as possible.
Returns Policy
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods
- Gift cards
- Downloadable software products
- Items marked as final sale
How to Initiate a Return
- Contact our customer support team at info@otibllimited.store with your order details.
- Our team will provide you with a return authorization and shipping instructions.
- Ship the item back to the address provided. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Please note that shipping costs are non-refundable.
Exchanges Policy
Eligibility for Exchanges
- Exchanges are allowed for defective or damaged items, or if you wish to exchange the item for a different size, color, or variation.
- Items must be exchanged within 30 days of purchase.
How to Request an Exchange
- Email us at info@otibllimited.store with your order details and reason for the exchange.
- If approved, follow the instructions provided by our support team to return the original item and receive the replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@otibllimited.store with photos of the product and packaging. We will provide a replacement or a full refund at no additional cost.
Important Notes
- Items returned without prior authorization may not be processed.
- OTIBL LIMITED is not responsible for returns lost in transit; we recommend using a trackable shipping service.
- If you have any questions or concerns, feel free to reach out to our support team at info@otibllimited.store.
Thank you for shopping with OTIBL LIMITED. We value your trust and strive to provide an exceptional shopping experience.
