Thank you for shopping with OTIBL LIMITED. Please review our Delivery Terms carefully to ensure a smooth and efficient delivery process for your order.
1. Order Processing Time
Once your order is placed and payment is successfully processed, we will begin preparing your order for dispatch. Orders are typically processed within 1-2 business days. Please note that processing times may vary depending on product availability, demand, and shipping destinations.
2. Shipping Options
We offer the following shipping options to deliver your order:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Next Day Delivery: Available for orders placed before [insert time] and requires additional charges. Delivery will be the next business day.
Shipping times may vary depending on your location and the shipping service chosen at checkout.
3. Shipping Costs
Shipping costs are calculated during checkout based on the delivery address, the weight of the items ordered, and the shipping method selected. You will see the shipping cost before finalizing your order. Some promotions may offer free or discounted shipping, subject to certain conditions.
4. Delivery Areas
We currently ship to the following locations:
- Domestic: Within the United Kingdom.
- International: We offer international shipping to select countries. For international deliveries, additional customs fees, import taxes, or duties may apply based on your country of residence. Please check with your local customs office for more information.
If you are unsure whether we ship to your location, feel free to contact us at info@otibllimited.store.
5. Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking details. You can track your order’s progress on the courier’s website. Please note that it may take up to 24-48 hours for tracking information to update after dispatch.
6. Delivery Times
- United Kingdom: Delivery times will vary depending on the selected shipping method. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
- International Orders: International shipping can take anywhere from 7-14 business days, depending on the destination country and shipping service.
Please note that delivery times are estimates and may be affected by factors such as public holidays, weather conditions, or courier delays.
7. Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect or incomplete address information, or if you are unavailable to receive the package, the courier will leave a notification with instructions on how to reschedule the delivery or pick up the package from a local depot.
Please ensure that the delivery address you provide is accurate and complete to avoid delays. If you believe there was an issue with the delivery, please contact us immediately at info@otibllimited.store.
8. Packaging
We take care to ensure that your order is packaged securely to avoid any damage during transit. If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damaged packaging and product.
9. Customs and Import Duties (International Orders)
For international deliveries, your package may be subject to customs clearance and/or import duties or taxes, depending on the destination country. These fees are the responsibility of the customer. Please note that customs policies vary by country, and we recommend contacting your local customs office for more information.
10. Delivery Address Changes
Once an order is dispatched, we are unable to make any changes to the delivery address. Please double-check the address before completing your purchase. If you need to change your delivery address, please contact us immediately, and we will do our best to assist you before the order is shipped.
11. Non-Delivery or Lost Packages
If your order has not been delivered within the estimated delivery window or if it appears to be lost, please contact us immediately. We will work with the courier to investigate the issue and offer a solution, including a possible reshipment or refund (subject to our Refund & Returns Policy).
12. Contact Information
If you have any questions or concerns regarding delivery, or if you need assistance with your order, please contact us using the details below:
OTIBL LIMITED
167-169 Great Portland Street, 5th Floor
London, England, W1W 5PF
Email: info@otibllimited.store
